STORE POLICY
Product Information:
We strive to provide our customers with accurate and up-to-date information about our products, including descriptions, images, and prices. However, we cannot guarantee that all information is entirely error-free, and we reserve the right to make changes at any time without prior notice.
Ordering and Payment:
You may place an order for a product by adding it to your cart and completing the checkout process. Payment must be made at the time of purchase, and we accept payments by credit cards, debit cards, and PayPal. All payments are processed securely through our payment gateway provider. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at any time for any reason.
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Delivery:
We aim to ship all orders within 2-4 business days after the payment is received. Free delivery is available to the US, Europe, and Canada. While we make every effort to ensure timely delivery of your order, we cannot be held responsible for delays caused by factors beyond our control, such as customs or postal delays. In the unlikely event that your order does not arrive within the expected timeframe, please contact us so that we can investigate the matter and take appropriate action.
Customs duties and taxes:
VAT is included in the prices for all EU customers. US customers are assumed to have no taxes due for watch orders under USD 800. The customer is responsible for additional taxes and customs clearance and duties, if any.
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Returns and Refunds:
We want you to be completely satisfied with your purchase. Therefore, we offer a 14-day return policy, during which you can return the product in its original condition for a full refund or exchange. The returned goods must be in their original packaging, with all tags, sealings, and accessories intact, and must not show any signs of wear or use. Prior to returning the goods, you must send an email to our customer service team to request a return authorization number and return address. The customer is responsible for any return shipping costs. Please note that returns that do not comply with these terms may be refused.
Warranty:
We provide a 2-year warranty for all our products, starting from the date of purchase. This warranty covers any defects or malfunctions resulting from normal use of the product. Please note that this warranty does not cover damages resulting from misuse, accidents, or natural wear and tear.
Legal Requirements:
We comply with all legal requirements applicable to our business, including data protection regulations, consumer protection laws, and other relevant legislation.
a) Data Protection: We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We collect and process personal data only for the purposes of order fulfillment, customer service, and marketing communication (with your consent). We do not share your data with third parties unless required by law or for order fulfillment purposes (e.g., shipping companies). You have the right to access, rectify, erase, or restrict the processing of your personal data. Please contact our customer service team to exercise your rights.
b) User Rights: As a customer, you have the right to withdraw your consent to marketing communication at any time, opt-out of cookies, and file a complaint with the relevant data protection authority. We respect your user rights and strive to provide you with the best possible user experience.
c) Consumer Protection: We comply with the EU Consumer Rights Directive and other applicable consumer protection laws. You have the right to cancel your order within 14 days from the date of receipt, return the product in its original condition, and receive a full refund (including shipping costs). We do not charge any hidden fees or additional costs.
Intellectual Property:
All content on our website, including text, images, logos, and trademarks, is the property of Brauer Watches Europe Ltd. and is protected by intellectual property laws. You may not use any of our content without our prior written consent.
Limitation of Liability:
We do not accept liability for any damages or losses resulting from the use of our website or the products sold on it, except for damages resulting from our intentional or grossly negligent conduct.
Governing Law and Jurisdiction:
These terms and conditions are governed by and construed in accordance with the laws of Bulgaria. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Bulgaria.